Refund policy

Thank you for shopping at Best Foam Cleaner! We strive to ensure you’re completely satisfied with your purchase. If you’re not, we’re here to help with our refund policy outlined below.
Eligibility for Refunds
  • Timeframe: We accept refund requests for items purchased on bestfoamcleaner.com within 30 days of delivery.
  • Condition: Items must be unused, unopened, and in their original packaging with all tags and labels intact. Used or damaged products are not eligible for a refund unless they arrived defective or damaged (see "Defective or Damaged Items" below).
  • Proof of Purchase: A valid receipt or order confirmation is required to process your refund.
Non-Refundable Items
  • Sale or clearance items marked as “final sale.”
  • Gift cards or digital products.
  • Shipping fees (unless the return is due to our error).
Refund Process
  1. Initiate a Return: Contact us at [insert email, e.g., support@bestfoamcleaner.com] or through our website’s return portal within 30 days of delivery to request a refund. Include your order number and reason for return.
  2. Return Shipping: You are responsible for return shipping costs unless the item was defective, damaged, or incorrect. We recommend using a trackable shipping method, as we cannot process refunds for items lost in transit.
  3. Inspection: Once we receive and inspect your return, we’ll notify you via email about approval or rejection. This typically takes 3–5 business days after receipt.
  4. Refund Issuance: Approved refunds will be issued to your original payment method within 7–10 business days. Depending on your bank or card issuer, it may take an additional 3–5 days for the funds to appear in your account.

 


Defective or Damaged Items
If your product arrives defective, damaged, or incorrect due to our error, we’ll cover return shipping and provide a full refund or replacement (your choice). Please report such issues within 7 days of delivery by emailing [support@bestfoamcleaner.com (mailto:support@bestfoamcleaner.com)] with photos of the damage and your order details.
Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return the original product for a refund and place a new order.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, first check your bank account, then contact your payment provider. If you still need assistance, reach out to us at [support@bestfoamcleaner.com (mailto:support@bestfoamcleaner.com)].
Questions?
We’re happy to assist! Contact us at [support@bestfoamcleaner.com (mailto:support@bestfoamcleaner.com)] or call [insert phone number, e.g., 1-800-CLEAN-IT] Monday–Friday, 9 AM–5 PM EST.